Eliros Mare Hotel
Eliros Mare Hotel
Eliros Mare Hotel
Eliros Mare Hotel
Eliros Mare Hotel

HEALTH & SAFETY INFORMATION ABOUT COVID-19

 

31/5

 

Dear Guests,

 

Eliros Mare Hotel in order to help its guests for health and safety protocols, cooperates with a medical laboratory that can provide covid testing on spot (PCR or rapid).

In case you wish to get a PCR or a rapid test, you may contact the reception desk upon your arrival for further information and assistance.

The cost for the PCR test in the hotel is 38€ per person and the cost for rapid test is 13€ per person.

Taking actions to offer you a holiday retreat with the utmost safety, we are looking forward to welcoming you!

 

With Warm Regards,

The Management

                                                                                                                                 

22/4/2021

                               

Dear Guests,

 

As we welcome you back to Eliros Mare Hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19.

The Greek Government announced that international tourism can gradually start from May 14th and from this date international flights will be landing both Heraklion (HER) airport and Chania (CHQ) airport. As a result of the above we are planning to open our hotel on May 15th onwards for season 2021.

 

Our cleaning program will include:

 

Hotel staff

  • All our staff members are aware and trained through seminars of how the Covid-19 virus is transmitted and able to provide information to our guests.
  • All our staff members will perform a rapid test once a week

 

Reception desk /check-in and check-out

  • It is highly recommended to use electronic registration so as to limit and avoid the long stay and queue at the reception.
  • Credit or debit cards are recommended for payment of hotel costs (cash will be accepted in only exceptional cases).
  • All key cards will be disinfected.
  • Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.
  • Signage and floor markings will be used to remind customers to keep their distance from one another.

 

Cleaning, disinfection, housekeeping (rooms and public areas)

  • We will reinforce our sanitation services in all public areas.
  • We will pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
  • Meticulous cleaning and very good room ventilation will take place between stays of our guests.
  • The daily cleaning service as well TV and air conditioner controls will have disposable covers.
  • Fabric surfaces (e.g. furniture upholstery) will be cleaned with a steam appliance upon departure.
  • The doors and windows of all rooms will be opened daily for natural ventilation.
  • Individual antiseptic gels will be placed in each room.

 

Food services – Kitchens

  • All kitchens in our hotel are following Hazard Analysis Critical Control Points (HACCP), an internationally recognized method of identifying and managing food safety related risk.

 

Food services – Restaurants (a la carte, buffet, breakfast rooms) and bars (indoor and outdoor)

  • One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafes and bars.
  • All restaurant and bar managers will implement social distancing through table spacing and guest seating.
  • The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
  • Disinfection of tables, counters, surfaces etc., after each use and regular airing of the outlets.
  • During the meals at the Restaurants guests are obliged to wear a face mask
  • Hand sanitizers will be available next to the buffets
  • It is highly recommended that children should be supervised in buffet area
  • Signage and floor markings will be used to remind customers to keep their distance from one another.

 

Playgrounds

  • Overcrowding will be avoided and social distancing rules will be applied.

 

Mini club

  • Kids disco will be available. Our team will ensure that the space for every kid will be minimum 1 square meter. Board games and other outdoor activities will be also available.

 

Animation program/Sports & Entertainment

  • Evening shows: The audience will be only allowed to use every second chair apart from families, maintaining one seat free to the next person.
  • Sports available: Tennis, archery, aqua fit, darts, boccia, table tennis

 

 

Spa services & Gym

  • Social distancing rules apply (two-meter distance between staff members). Guests are allowed access only by appointment.

 

Swimming pools and other recreational water facilities

  • Only outdoor swimming pools in hotels are allowed to operate, according to the current legal framework (number of bathers: the crowding density in hotel pools is calculated with an index of 5 square meters of water surface per person).
  • Physical distancing:

– The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) will be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.

– All seats, tables, price lists and any other items will be disinfected after a guest leaves and before used by another guest.

 

Shops operating in hotels

  • Special floor markings will be used for guests to maintain the proper distance (1.5 meters) from one another.

 

Public areas (outdoor and indoor)

  • We recommend avoiding the use of elevators. There will be an installation of disinfectants at elevator entrances and recommendation for use upon entrance and exit. There will be a frequent cleaning of elevators especially on “high-frequency touch points” such as handles and knobs. The number of guests using the elevator will be limited to one each time (except families and couples).
  • Signage and floor markings will be used to remind customers to keep their distance from one another.
  • Installation of antiseptic solutions (fixed or non-fixed devices) will be placed in all public areas.
  • Hotel customers are not required to wear antibacterial face masks (unless of course they are ill/having a cold or belong to a vulnerable group) during their stay in our hotel.
  • Except from the restaurants

 

 Beach

  • Physical distancing rules will be applied for seating (sunbeds, chairs, sun loungers, etc.). The layout of these seats will be as such that the distance between two people under two different umbrellas is at least 2 meters in each direction. Bathers will be discouraged from placing towels or beach mats between umbrellas.

  

Action Plan in case of Covid-19 incident:

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

  • The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed. 
  • The guest will be asked to remain in their room with the door closed, until the lab results are returned.
  • Patients, who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
  • If the patient has a companion who wishes to stay and take care of them, they will be given a simple surgical mask and be advised to wash their hands every time they come in contact with the patient.
  • Members of staff are advised to avoid entering the patient's room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
  • After discarding the protective equipment, staff are required to wash their hands thoroughly. 
  • If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.


If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

  • The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed. 
  • The member of staff will be asked to remain in their house, in their room with the door closed, until the lab results are returned.
  • Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.
  • All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.
  • If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.
  • An investigation is then carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

 

Cleaning and Disinfecting a Patient's Room

  • All surfaces that have come into contact with a patient are thoroughly cleaned.
  • Housekeeping staff are required to use a simple surgical mask and gloves. After removing their gloves, staff are required to wash their hands thoroughly
  • Fabrics are cleaned with a steam device (temperature> 70°C).

 The safety and security of our guests and staff was always and will remain our highest priority.

 

 Fully committed to your well-being, we are looking forward to welcoming you back!

 

With Warm Regards,

The Management

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Kournas Beach - Georgioupolis 73 007 Chania, Crete Greece
Τel: 0030 28250 61181, 61103; Fax: 0030 28250 61213; Email: info@elirosmare.gr MH.T.E. 1042K014A0153800 (Greek Tourist Enterprise Registration #) Winter time (November-April): Monday – Friday 08:30 -15:00. Τel: 0030 28250 83024, 61739; Fax: 0030 28250 61678