According to the Greek Government’s and World Health Organization's updated measures against Covid-19, the mandatory use of masks in all interior and exterior areas is suspended until the 15th of September 2022.
World Health Organization and Greek Government suggest keeping social distancing rules and personal hygiene measures during our stay in public areas.
We are looking forward to welcoming you to our holiday retreat with the utmost safety!
With Warm Regards,
Eliros Mare Hotel in order to help its guests for health and safety protocols, cooperates with a medical laboratory that can provide covid testing on spot (PCR or rapid).
In case you wish to get a PCR or a rapid test, you may contact the reception desk upon your arrival for further information and assistance.
The cost for the PCR test in the hotel is 60€ per person and the cost for rapid test is 20€ per person.
Taking actions to offer you a holiday retreat with the utmost safety, we are looking forward to welcoming you!
As we welcome you back to Eliros Mare Hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19.
Our cleaning program will include:
All our staff members are aware and trained through seminars of how the Covid-19 virus is transmitted and able to provide information to our guests.
All our staff members will perform a rapid test according to the latest guidelines of the Ministry of Health.
Cleaning, disinfection, housekeeping (rooms and public areas)
We will reinforce our sanitation services using disinfectant liquid in all public areas.
We will pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
Meticulous cleaning and very good room ventilation will take place between stays of our guests.
The doors and windows of all rooms will be opened daily for natural ventilation.
Individual antiseptic gels will be placed in each room.
The use of disposable gloves is no longer mandatory for the guests through their meals at the Restaurants.
Spa services & Gym
Social distancing rules apply (2-meter distance between staff members). Guests are allowed access only by appointment.
Swimming pools and other recreational water facilities
Only outdoor swimming pools in hotels are allowed to operate, according to the current legal framework (number of bathers: the crowding density in hotel pools is calculated with an index of 2,5 square meters of water surface per person).
– The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) will be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 1,5meters in each direction.
– All seats, tables, price lists and any other items will be disinfected after a guest leaves and before used by another guest.
Cleaning and Disinfecting a Patient's Room
All surfaces that have come into contact with a patient are thoroughly cleaned.
Housekeeping staff are required to use a simple surgical mask and gloves.
In case of a positive COVID-19 the room will disinfected and all fabrics will be cleaned with a steam device (temperature> 70°C), before sent to be washed.
The safety and security of our guests and staff was always and will remain our highest priority.
Fully committed to your well-being, we are looking forward to welcoming you back!
The cost for the PCR test in the hotel is 38€ per person and the cost for rapid test is 13€ per person.
The Greek Government announced that international tourism can gradually start from May 14th and from this date international flights will be landing both Heraklion (HER) airport and Chania (CHQ) airport. As a result of the above we are planning to open our hotel on May 15th onwards for season 2021.
Reception desk /check-in and check-out
Food services – Kitchens
Food services – Restaurants (a la carte, buffet, breakfast rooms) and bars (indoor and outdoor)
Animation program/Sports & Entertainment
– The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) will be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.
Shops operating in hotels
Public areas (outdoor and indoor)
Action Plan in case of Covid-19 incident:
If a guest shows symptoms relating to COVID-19, the following procedure is followed:
If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:
The safety and security of our guests and staff was always and will remain our highest priority.
With Warm Regards,The Management
The summer season of 2020 we succeeded in offering you safe vacations with all necessary health controls. We are prepared to keep offering you safe and stress-free holidays during the upcoming summer of 2021!
We are complied with Greek Government’s and World Health Organization operating protocols for 2021 in order to provide you a safe environment during your holidays with us in Crete.
Fully committed to your well-being, we are looking forward to welcoming you back
Action Plan in case of Covid-19 incident.
If a visitor experiences symptoms consistent with COVID-19 infection, the following will be applied:
The doctor with whom the Hotel cooperates will be called to assess the incident.
If the patient is in urgent need of hospitalization and presents a serious clinical picture, is taken to the relevant health unit as a suspected CASE OF COVID-19. In case there is no possibility of covid-19 incident management from the health infrastructure of the area, we will arrange for transport of the patient (ECAB, water ambulance, air transport) to the nearest health unit where he can manage it.
If the patient displays a mild clinical picture, a sample is taken by the physician for laboratory COVID confirmation.
The patient with a mild clinical picture remains in his room until the results of the laboratory test are communicated.
During this wait, staff are avoided entering the patient's room if there is no significant reason. If a need occurs, a staff member of the accommodation is advised to deal exclusively with the possible case.
If the guest is confirmed as a COVID case, he will be transferred to the special quarantine hotel and later to a health facility that will accommodate patients with COVID-19 if they need hospitalization.
If the guest is not confirmed as a CASE of COVID-19, he will be treated on site with the instructions of the attending physician.
The patient will be transported by MA (simple surgical mask) and private means of transport.
Beginning July 1, 2020, the Greek government has issued a new process concerning how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.
The Passenger Locator Form (PLF) is a key element of the process. All travellers are obliged to complete their PLF at least 48 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece.
You may click here to access the respective form and relevant information.
As we welcome you back to Eliros Mare Hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our company is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.
In addition, we hope to be able to set a reopening date for our hotel soon. We are in close contact with different authorities, airlines and tour operators and are awaiting their communication of the resumption of activity – on which our reopening depends.
The Greek Government announced that international tourism can gradually starts from June 15th and from July 1st the airports on our island will be opened to accept international flights. As a result of the above we are planning to open our hotel on July 1st onwards for season 2020.
Reception desk / check-in and check-out
As the world is facing a profound crisis due to coronavirus, our everyday life and plans have shifted significantly. Words like health and safety have regained great attention and meaning into our lives. Our hearts and thoughts are with everyone affected around the world. We would like to extend our deepest appreciation to the healthcare workers who are protecting us in these unprecedented circumstances.
In Greece according to official announcements, the virus spread was contained significantly, due to the fast-implemented precautionary measures. In this regard, Greek Authorities have decided to suspend the operation of all summer resorts until 30th of June.
Below is an update of our actions to fight with the uncertainty of the current situation. In case of an update on the current regulation, our actions and policies will be changed accordingly.
Safety & Health Protection
The safety and security of our guests and staff was always and will remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. Respecting World Health Organization and Greek government’s guidelines, we adopted strict measures in order to protect the public health from the spread of Coronavirus and made our cleaning and hygiene protocols more rigorous. We constantly stay informed on the World Health Organization’s updates and the Greek Health Organization’s recommendations in order to ensure the highest level of safety in our hotel.
We also advise you to visit World Health Organization to learn more about how best to protect your health during your travel.
As we can imagine how uncertain things can be at the moment. We are here to help you with your travel plans and make sure you will have the vacations you deserve when the time is right for you. For any further information, contact us at firstname.lastname@example.org. We are looking forward to welcome you in our resort.
“When the time is right we will be there for you, to dive into the Cretan Dream together.”
We want to inform you that the Greek Government in order to prevent the spread of Covid-19 has taken strict measures which concern the tourism industry. According to the ministerial announcement, all seasonal hotel openings will be postponed to May 1st. We will keep you informed about any further news.
Please stay safe and strong.
Respecting World Health Organization and Greek government’s guidelines, we adopted strict measures in order to protect the public health from the spread of Coronavirus. Our hearts and thoughts are with everyone affected around the world
OUR CANCELLATION POLICY
In these difficult times, we offer to our guests extra flexibility to organize their future holidays. Book now, pay later!
For Reservations with arrival date until 15/6:No deposit for booking is needed. In case of cancellation 3 days prior to arrival, there is no cancellation fee. 100% of the reservation will be charged 2 days prior to arrival.
For Reservations with arrival date from 16/6:No deposit for booking is needed. In case of cancellation 14 days prior to arrival, there is no cancellation fee. 100% of the reservation will be charged 13 days prior to arrival.
Book your reservation through our website and benefit from our special offers.
SAFETY & HEALTH PROTECTION
The safety and security of our guests is our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to coronavirus we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols more rigorous. We are looking forward to welcoming you in our hotel soon.